Privacy Policy

Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact Details

What Information We Collect, Use, and Why

We collect or use the following information to provide services and goods, including delivery:

– Names and contact details
– Website user information (including user journeys and cookie tracking)
– Records of meetings and decisions
– Information relating to compliments or complaints

We also collect or use the following information for the operation of customer accounts and guarantees:

– Names and contact details
– Marketing preferences

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Your rights include access, rectification, erasure, restriction, objection, portability, and withdrawal of consent. If you make a request, we must respond within one month.

Our Lawful Bases for Data Use

For providing services and goods:
– Consent
– Contract
– Legitimate interests (providing tailored financial coaching securely and effectively)

For customer accounts and guarantees:
– Contract
– Legal obligation
– Legitimate interests (supporting service delivery and compliance)

For marketing or service updates:
– Consent
– Legitimate interests (keeping clients informed; ability to opt out)

For legal requirements:
– Legal obligation

Where We Get Personal Information From

Directly from you.

How Long We Keep Information

We keep your information only for as long as necessary for operational, legal, accounting, or reporting reasons. Afterwards, we securely delete or anonymize your data.

Who We Share Information With

We may share data with:

– Organisations we are legally required to share data with
– Suppliers and service providers
– Email platforms (e.g., Mailchimp)
– Website hosting providers (e.g., Bluehost)
– Analytics providers (e.g., Google Analytics)

How to Complain

If you have concerns about how we use your data, contact us using the details above. If you are not satisfied, you may complain to the ICO.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint